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Who are today’s tech support specialists? Learn about their primary responsibilities, the leading technologies used in the field, statistics, and even interview questions and job descriptions for this unique role.
The Basics
IT Support specialists are the tech professionals that focus on troubleshooting, analyzing, and evaluating technology issues that arise with their network, software, hardware, or other systems. They are the lifeline for companies looking to keep their operations running smoothly and free of glitches.
An IT Support Specialist with broader experience with management of systems and networks might be referred to as an IT Support Engineer. The IT Support Engineer role is similar to the specialist but will likely have more responsibilities and broader experience in setting up and maintaining systems.
Responsibilities for this role include:
Chat software that allows tech support specialists to communicate, take notes, and track conversations with customers in real-time.
Phone software that allows tech support specialists to communicate and track calls with customers.
Ticketing system to follow up with customer requests, as well as a shared knowledge base for common questions.
Almost every company today employs some kind of technology, software system, or network in their organization to keep their operations running. Yet, it’s not always necessary to maintain an IT support specialist on-site everyday. Doing so, can run up costs quickly.
The cost of IT support services can vary. An average salary for a tech support specialist can vary in the U.S. Salaries range from $65,724 to 100,000 for more experienced and specialized techs.
A technical support engineer in Mexico can make anywhere from $13,000 USD per year to about $35,000 USD. These salaries are highly dependent on experience.
Mexico’s tech ecosystem has a lot of tech support specialists and tech support engineers highly trained in all of the latest technologies.
| Years of Experience | U.S. Salary in USD | Mexico Salary in USD |
| Junior (1-2 years) | $49,751 | $10,054 |
| Semi-senior (6-10 years) | $51,502 | $11,027 |
| Senior (11-15 years) | $58,894 | $12,972 |
*U.S. salaries retrieved from glassdoor.com
Cost Comparison
Tech Support Specialist Salary
Tech Support Specialist Salary
CodersLink Internal Catalog, Glassdoor Senior Tech Support Specialist Salaries
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